At KIRAYANI, we aim to deliver your order as quickly and smoothly as possible. Please review the information below regarding our shipping process.
1. Order Processing Time
Standard Orders
All standard (non-custom) orders are processed within 1–3 business days.
Custom & Handmade Orders
Custom or handmade items require additional time to be prepared.
- Processing time: 7–14 business days before shipping
- Each piece is made or prepared with care, which may extend handling time
You will receive a shipping confirmation once your order has been dispatched.
2. Shipping Times
We ship internationally. Estimated delivery times:
- Europe: 3–7 business days
- International: 7–14 business days
Please note that these are estimated delivery times and may vary depending on your location and external factors.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package.
5. Customs, Duties & Taxes
For international orders, additional charges such as customs duties, taxes, or import fees may apply.
These charges are:
- Determined by your local customs authority
- The responsibility of the customer
KIRAYANI is not responsible for delays caused by customs.
6. Delays
While we do our best to ensure timely delivery, delays may occur due to:
- Shipping carriers
- Customs processing
- High demand periods
- Extended processing times for custom or handmade items
We appreciate your patience in such situations.
7. Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct.
If an incorrect or incomplete address is provided:
- We are not responsible for lost packages
- Additional shipping fees may apply for reshipment
8. Lost or Stolen Packages
KIRAYANI is not responsible for lost or stolen packages once they have been marked as delivered.
If you believe your package is lost, please contact the shipping carrier directly. You can also contact us at kirayanihelp@gmail.com, and we will do our best to assist you.
9. Contact
If you have any questions regarding shipping, please contact us at:
kirayanihelp@gmail.com
